Reference

How bs89 Handles Your Personal Information

This privacy policy sets out exactly what data bs89 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or reach out to support — and how we keep that information secure.

Account data protectionbKash, Nagad, Rocket payment dataCookie and session controlsYour right to request data changesSecure data retention policy
Explore the Lobby Read FAQ
bs89 How bs89 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of the data we hold, ask us to correct inaccurate details, or raise a concern about how your information has been handled, our support team is the right place to start. We aim to acknowledge privacy-related requests promptly and work through them in the order they arrive. Availability depends on your eligible region.

Team online

Live Chat

Start a live chat session from the account menu. Describe your data request clearly and our team will log it and respond with next steps.

Email Support

Send your privacy request to our support email address found in the account help section. Include your registered contact number for faster matching.

Account Help Centre

The help centre inside your account dashboard lists data request forms. Submit the relevant form and we will process it within the timeframe shown.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security is not a single step — it runs through every layer of how your account data is stored, accessed and eventually removed. From the moment you confirm a bKash deposit to the point where your session closes, the same protections apply. We review our data practices periodically and update this policy when those practices change.

Encrypted Storage

Account credentials and payment references — including bKash and Nagad transaction IDs — are stored with encryption at rest. No plain-text payment data is retained beyond the verification window.

Cookie Controls

Session cookies keep your mobile login active without repeated OTP prompts. You can clear these at any time through your browser or device settings without affecting your account balance.

Data Retention Limits

We keep your data only as long as your account is active or as required to resolve open queries. Once the retention period ends, identifiable records are deleted or anonymised.

Access and Correction Rights

You can request to view, update or remove the personal data we hold. Submit a request through live chat or the help centre form and we will confirm receipt and the expected timeline.

Common Questions About Your Privacy on bs89

These are the questions we hear most often about how personal data works on bs89 — from what gets collected at account opening to how you can ask us to delete your records. If your question is not covered here, live chat or the help centre form will get you a direct answer.

We collect your name, contact number, email address and the payment method details you use — such as the mobile number linked to your bKash or Nagad wallet — to verify your identity and process deposits.

We share limited data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with fraud-prevention services. We do not sell your personal information to marketing companies or unrelated third parties.

Data is kept while your account is active and for a period after closure to resolve any outstanding queries. Once that period ends, identifiable records are deleted or made anonymous in line with our retention schedule.

Yes. Submit a data access request through the help centre form in your account dashboard or via live chat. Include your registered contact details so we can match the request to your account accurately.

Contact us through live chat or email support with the specific details you want corrected or removed. We will confirm receipt, verify your identity, and carry out the change within the timeframe shown in your request acknowledgement.

The policy applies to all accounts in eligible regions, but access and data handling obligations depend on your local law. We recommend you confirm that using bs89 is permitted under the laws that apply to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoFAQInfoBs89 Banking

Related pages

bs89 Bangladesh Bs89 Glossary Crash Turbo Dealer 24x7 Live bs89 App